Many of the Runda Hospitality & Tourism Solutions team members have worked as leisure and business tourism professional travel buyers where there is a requirement to meet the highest standards of service / experience delivery for domestic and global customers. This experience has led to the team being market leaders in market testing and mystery shopping.
ProjectsContact UsAssessing Readiness and Exceeding Expectations
Via market testing, a professional assessment determines if a new experience / service is ready to launch, or if an existing experience / service requires improvement to maximise opportunities. This testing often includes an assessment of a business’ commercial capability and resources. Mystery shopping refers to a professional assessment to determine if industry standards are maintained to meet and exceed expectations.
What we do
- Market testing
- Mystery shopping
- Commercial capability assessment
- Resourcing assessment
- Customer care excellence
- Experience / service delivery competency
- Professional guidance
- Report writing
Get in touch
Contact Us
Tel: +353 1 498 35 23
Email: hello@runda.ie
Head Office: 133A Rathgar Road,
Rathgar, Dublin 6
Regional Offices: Kildare, Donegal, Derry/Londonderry, Limerick, Cork, Galway and Kerry