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Market Testing

Many of the Runda Hospitality & Tourism Solutions team members have worked as leisure and business tourism professional travel buyers where there is a requirement to meet the highest standards of service / experience delivery for domestic and global customers. This experience has led to the team being market leaders in market testing and mystery shopping.

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Assessing Readiness and Exceeding Expectations

Via market testing, a professional assessment determines if a new experience / service is ready to launch, or if an existing experience / service requires improvement to maximise opportunities. This testing often includes an assessment of a business’ commercial capability and resources. Mystery shopping refers to a professional assessment to determine if industry standards are maintained to meet and exceed expectations.

What we do

What we do

  • Market testing
  • Mystery shopping
  • Commercial capability assessment
  • Resourcing assessment
  • Customer care excellence
  • Experience / service delivery competency
  • Professional guidance
  • Report writing

Get in touch

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Contact Us

Tel: +353 1 498 35 23

Email: hello@runda.ie

Head Office: 133A Rathgar Road,
Rathgar, Dublin 6

Regional Offices: Kildare, Donegal, Derry/Londonderry, Limerick, Cork, Galway and Kerry

Contact Us

What we do

Skills Development

Planning & Strategy

Experience Development

Skills Development

Planning & Strategy

Clustering & Collaboration

Experience Delivery

Keynote Speaking